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• The warranty period for your
aftermarket Shimano component is one year from the
original date of purchase of the component. A copy of the
purchase receipt must accompany any component being considered
for warranty. Warranty is at the full discretion of the Shimano
distributor (Kian Hong Cycle) and will cover only defective
materials and workmanship.
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• Note that an administration
fee of $50 and cost of any replacement parts are chargeable
if the aftermarket Shimano component (for LX/105 range and
above) does not carry the Kian Hong Cycle warranty sticker
(see right). |
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• The warranty claims of OEM
Shimano components, i.e. Shimano components that come as part of
a built up bicycle as offered by the manufacturer, should be
referred back to the bicycle manufacturer through your bicycle
dealer as they are not serviced by the Shimano distributor.
• Parts, components and assemblies subject to normal wear and
tear are not covered under this warranty.
• Kian Hong Cycle reserves the right to all final warranty or
non-warranty decisions.
General Exclusions from this warranty shall include but
are not limited to any failures caused by:
• Abnormal strain, neglect, abuse and/or misuse.
• Accident or collision damage.
• Modification of original parts.
• Lack of proper maintenance.
• Shipping damages or loss (purchase of full value insurance is
recommended)
• Damage to interior or exterior caused by rocks, crashes or
improper installation.
Specific Exclusions from this warranty shall include:
• Parts replaced due to normal wear and tear and/or routine
maintenance, e.g. chains, brake pads, etc.
• Shimano bikewear such as Jerseys, Shorts, Socks, Gloves,
Socks, Shoes, etc, are not covered under this warranty.
Kian Hong Cycle makes no other warranty of any kind, expressed
or implied. All implied warranties of mechantability and fitness
for a particular purpose which exceed the obligations and time
limits stated in this warranty are hereby disclaimed by Kian
Hong Cycle and excluded from this warranty.
Warranty Q & A
Q. Why will I be charged an administration fee of $50 for
warranty claims of Shimano components without warranty sticker?
A. All aftermarket XTR, XT, LX, Dura-Ace, Ultegra and 105
components distributed by Kian Hong Cycle are identified by a
silver warranty sticker (see above). The warranty of these
components is fully supported by Kian Hong Cycle and the claims
are free during the warranty period.
For aftermarket components without the stickers, the $50
administration fee and additional charges for replacement parts
are necessary for Kian Hong Cycle to service the warranty claims
of Shimano products that originated from other grey market
sources.
Q. What should I do when making a warranty claim?
A. In the event of a faulty component during the warranty
period, fill out the warranty claim form
[pdf file 104kb] and send in the faulty component together
with a copy of your purchase receipt to bike shop where it is
purchased. The serviced or replacement component will be
returned to you by the same bike shop.
Disclaimer
Kian Hong Cycle is not responsible for any damages to you or
others arising from riding, transporting, or other use of your
component or bicycle. In the event that your component breaks or
malfunctions, Kian Hong Cycle shall have no liability or
obligation beyond the repair or replacement of your component
pursuant to the terms outlined in the warranty provisions of
this document. |
