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The warranty period for your
shock is one year from the original date of purchase of
the bicycle or shock. A copy of the original purchase receipt
must accompany any shock being considered for warranty service.
Warranty is at the full discretion of the Fox Racing Shox
Authorized Service Center
(Kian Hong Cycle) and will cover only defective materials and
workmanship.
FLOAT, FLOAT R,
FLOAT L, FLOAT RL Warranty:
To maintain
high performance, product longevity, and preserve warranty
rights, periodic end user maintenance is required. (See the
Maintenance Schedule for further instructions)
To ensure peak
performance, repairs and service to the shock must be performed
by a FOX Racing Shox Authorized Service Center.
Parts, components and
assemblies subject to normal wear and tear are not covered
under this warranty.
Kian Hong Cycle reserves the
right to all final warranty or non-warranty decisions.
General Exclusions from this warranty shall include but are not
limited to any failures caused by:
Installation of parts or accessories that are not
qualitatively equivalent to genuine FOX Racing Shox parts.
Abnormal strain, neglect, abuse and/or misuse.
Accident or collision damage.
Modification of original parts.
Lack of proper maintenance.
(very
important - see Maintenance Schedule)
Any attempt to
disassemble damper assembly.
Shipping damages or loss (purchase of full value insurance is
recommended)
Damage to interior or exterior caused by improper cable
routing,
seatpost, rocks, crashes or improper
installation.
Oil change or service not performed by FOX Racing Shox or an
authorized Service Center.
Coil bind /
Excessive spring preload (two turns maximum).
Specific Exclusions from this warranty shall include:
Parts replaced due to normal wear and tear and/or routine
maintenance.
Parts subject to normal wear and tear and/or routine
maintenance: bushings and reducers, seals, suspension fluids.
Fox Racing Shox makes no other warranty of any kind, expressed
or implied. All implied warranties of mechantability and fitness
for a particular purpose which exceed the obligations and time
limits stated in this warranty are hereby disclaimed by Fox
Racing Shox and excluded from this warranty.
Warranty Q & A
Q. What should I do when making a warranty claim?
A. When making a warranty claim, obtain and complete a
copy of the FOX Service Form
[PDF 118kb]. Send in the shock together with the service
form and the original purchase receipt directly to us or via the
bike shop where the shock is purchased (the latter recommended
for overseas customers). The repaired shock will be returned to
you via the bike shop for the latter option.
Q. What costs are my responsibility during the warranty period?
A. The customer is responsible for all costs of maintenance
services, non-warranty repairs, accident and collision damages,
oil, seals, bushings and reducers, and mounting hardware.
Q. What are some examples of abnormal strain, neglect or
abuse?
A. These terms are general and overlap each other in areas.
Specific examples are: hucking, ghost riding, big drop, stunt/
dare-devil riding, riding with broken parts, riding without oil
in shock, too much preload, wrong spring rate, etc.
Q. Does the warranty cover incidental cost such as shipping or
transportation?
A. No. The warranty is limited to repair of materials and/or
workmanship.
Q. May I perform any or all the recommended maintenance shown in
the owners manual?
A.
You may perform FLOAT Air Sleeve, bushing and
reducer maintenance only. Oil changes, damper service and
repairs must be performed by an Authorized Service Center.
Disclaimer
FOX
Racing Shox is not responsible for any damages to you or others
arising from riding, transporting, or other use of your shock or
bicycle. In the event that your shock breaks or malfunctions,
FOX Racing Shox shall have no liability or obligation beyond the
repair or replacement of your shock, pursuant to the terms
outlined in the warranty provisions of this manual. |
