Khcycle

• The warranty period for your fork is one year from the original date of purchase of the bicycle or fork. A copy of the purchase receipt must accompany any fork being considered for warranty service. Warranty is at the full discretion of the Fox Racing Shox Authorized Fox Service Center (Kian Hong Cycle) and will cover only defective materials and workmanship.

• Note that Kian Hong Cycle will only service warranty claim of aftermarket fork which bears the warranty sticker (see right) and OEM fork only if it comes as part of a built up bicycle as offered by the manufacturer (and in accordance with manufacturer specifications). When sending in an OEM fork for warranty claim, it must be accompanied with the purchase receipt of the bicycle.

• Parts, components and assemblies subject to normal wear and tear are not covered under this warranty.

• Kian Hong Cycle reserves the right to all final warranty or non-warranty decisions.

General Exclusions from this warranty shall include but are not limited to any failures caused by:
• Installation of parts or accessories that are not qualitatively equivalent to genuine FOX Racing Shox parts.
• Abnormal strain, neglect, abuse and/or misuse.
• Accident or collision damage.
• Modification of original parts.
• Lack of proper maintenance.
• Shipping damages or loss (purchase of full value insurance is recommended)
• Damage to interior or exterior caused by improper cable routing, rocks, crashes or improper installation.
• Oil change or service not performed by FOX Racing Shox or an authorized Service Center.

Specific Exclusions from this warranty shall include:
• Parts replaced due to normal wear and tear and/or routine maintenance.
• Parts subject to normal wear and tear and/or routine maintenance: bushings, seals, suspension fluids, drop-outs

Fox Racing Shox makes no other warranty of any kind, expressed or implied. All implied warranties of mechantability and fitness for a particular purpose which exceed the obligations and time limits stated in this warranty are hereby disclaimed by Fox Racing Shox and excluded from this warranty.

Warranty Q & A
Q. Why will Kian Hong Cycle not service my aftermarket fork that does not come with the warranty sticker?
A. All aftermarket FOX FORX distributed by Kian Hong Cycle are identified by a grey warranty sticker (see above). The warranty of these forks is fully supported by Kian Hong Cycle and the claims are free during the warranty period. Kian Hong Cycle is not obliged to service aftermarket forks without the stickers as the forks originated from other grey market sources.

Q. How do I make sure that a fork is aftermarket?
A. All aftermarket forks should come with a box, owner’s manual, pump or spare springs.

In addition, the bottom of the steerer tube should be engraved with the markings “XXXXX-XXXXX-X-AM” instead of “XXXXX-XXXXX-X-OE ONLY”. Most importantly, make sure it comes with warranty stickers on the steerer tube and the rear right leg when making a purchase.

Q. What should I do when making a warranty claim?
A. When making a warranty claim, obtain and complete a copy of the FOX Service Form [PDF 118kb]. Send in the fork together with the service form and the original purchase receipt directly to us or via the bike shop where the fork is purchased (the latter recommended for overseas customers). The repaired fork will be returned to you via the bike shop for the latter option.

Q. What costs are my responsibility during the warranty period?
A. The customer is responsible for all costs of maintenance services, non-warranty repairs, accident and collision damages, oil, seals, bushings and reducers, and mounting hardware.

Q. What are some examples of “abnormal” strain, neglect or abuse?
A. These terms are general and overlap each other in areas. Specific examples are: hucking, ghost riding, big drop, stunt/ dare-devil riding, riding with broken parts, riding without oil in fork, wrong spring rate, etc.

Q. Does the warranty cover incidental cost such as shipping or transportation?
A. No. The warranty is limited to repair of materials and/or workmanship.

Q. May I perform any or all the recommended maintenance shown in the owner’s manual?
A. You may perform seal and suspension fluid maintenance as well as bushing and drop-out inspections. If bushing or drop-outs are worn, they should be replaced by an authorized Service Center.

Q. May I perform service and repairs on my fork?
A. FOX FORX are mostly end user serviceable. Oil and travel changes and damper or spring replacement can be performed by the consumer. To ensure peak performance, extensive repairs and service to the fork should be performed by an authorized Service Center. If in doubt as to whether or not you are capable of fixing your fork, kindly contact Kian Hong Cycle.

Disclaimer
Fox Racing Shox is not responsible for any damages to you or others arising from riding, transporting, or other use of your fork or bicycle. In the event that your fork breaks or malfunctions, Fox Racing Shox shall have no liability or obligation beyond the repair or replacement of your fork pursuant to the terms outlined in the warranty provisions of this document.