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General Warranty Policy
At Kian Hong Cycle, we provide
full support for the products we distribute by offering warranty
and/or repair services. Warranty covers only defective materials and workmanship
and applies only to the original purchaser of the
product.
Warranty Period
The duration of warranty depends
on the product. Please check out the individual warranty
policies for the product or check with us if in doubt.
Exclusions
This warranty does not cover the
consequences of:
1. Normal wear and tear or
maintenance issues
2. Abnormal strain, neglect, abuse
or misuse
3. Accident or collision damage
4. Lack of routine and proper
maintenance
5. Improper or failure to follow
instruction for assembly, installation or use
6. Modification of original parts
or installation of incompatible parts
7. Repairs not performed by
authorized service center
8. Damage or loss from shipping,
transportation or storage
Important: Note that we
reserve the right to reject the claim of a product which we have
good reason to believe has been grey marketed (parallel
imported).
Claim Procedure
When submitting a claim, the consumer must:
1. Obtain and fill
out a copy of the warranty claim form
with the problems clearly stated. Note that a different claim
form should be used only for FOX fork and shock products. The
warranty claim forms may be downloaded above.
2. Return the complete defective product with the purchase receipt (important!)
to us through the bike shop.
3. If approved, the repaired or
replacement product will be returned to the consumer through the
bike shop.
Disclaimer
Warranty is at the full discretion
of Kian Hong Cycle. We reserve the right
to all final decisions on warranty or non-warranty and on
warranty repair or replacement. |
